Frequently Asked Questions
Everything you need to know about your Anna + Nina shopping experience
What is the shipping timeframe for my order?
We aim to process all orders within 1-2 business days. Domestic shipping typically takes 2-4 business days, while international deliveries can take between 5-10 business days depending on the destination.
How do I return or exchange an item?
You can return any unworn items within 30 days of receipt. Please use our online portal to generate a return label. Note that for hygiene reasons, earrings cannot be returned unless they are faulty.
What materials are used in your jewelry?
Most of our jewelry is crafted from high-quality 925 sterling silver, often plated with 14k or 18k gold. Detailed material information for each specific piece can be found on the individual product pages.
Do you offer international shipping?
Yes, we ship to fashion lovers worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.
How should I care for my Anna + Nina pieces?
To maintain the shine of your jewelry, we recommend avoiding contact with water, perfumes, and lotions. Store your pieces in a cool, dry place, preferably in the original pouch provided.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and various local payment options like Klarna and iDEAL.